Nederlandse Spoorwegen (The Dutch Railways) provide people to move around without having to worry. Fast, safe, simple and at any time. NS wants to make this possible, and does not limit itself to just trains. NS has developed into a comprehensive service provider, enabling its customers to blend social, business and recreational goals seamlessly. This is done by making the journey from door to door comfortable, accessible and efficient and by giving the customer the opportunity to choose ‘smart’ travel options based on the most recent information. This philosophy is also present in their customer service. To optimize their service, fulfill customers’ desires, and assist employees in their work, NS currently develops several AI agents for different contexts, such as conversational agents for customers on their website and Facebook page, and conversational agents for train drivers and conductors.