ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services. ING invests in innovation. They are always looking for new ways to do things faster, better, cheaper. To move out of their comfort zone, even beyond banking. They therefore also invest in conversational AI to better serve the needs of their customers with solutions that address their challenges.