Conversation Design Institute

Conversation Design Institute recognizes, develops, and promotes the role of the conversation designer. Through its Conversational Academy, it trains and certifies conversation designers around the world and works with technology companies and major brands directly. So far, it has trained hundreds of designers in more than 20 countries and it works for brands like Google, IBM, Ford, Daimler, Walmart, ABN Amro, and many others. Conversation Design Institute has developed a human-centric design process that helps brands unlock the potential of conversational AI. By making technology, psychology, and language equally important, it ensures that chatbots and voice assistants are more helpful, natural, and persuasive.

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