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Hoe werken klantenservicemedewerkers optimaal samen met chatbots?
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“Hi, ik ben een chatbot in opleiding”: hoe beïnvloeden metaforen onze verwachtingen en evaluaties van chatbots?
Chatbots analyseren en ontwikkelen in onderzoek masterstudenten Tilburg University

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From The Press.

Hoe werken klantenservicemedewerkers optimaal samen met chatbots?
Obi4Wan Effortless Engagement podcast: Smooth agents!

Connect.

Dr. Christine Liebrecht
Tilburg University

Dr. Charlotte van Hooijdonk
Utrecht University

The Netherlands

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