Research on personalized conversational agents in customer service
Research on personalized conversational agents in customer service.
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Check the latest updates on the Smooth Operator project. More news »
Twee nieuwe SWOCC blogposts
Mens versus machine: hoe reageren klanten op double deviations in klantenservicecommunicatie? – Charlotte van Hooijdonk Als je contact opneemt met…
Smooth Operators at conversations 2022 – Best paper award!
On Tuesday 22 and Wednesday 23 of November Smooth Operators was present at Conversations 2022. Charlotte van Hooijdonk, Gabriëlla Martijn…
Smooth Operators present at Conversational Conference
On Thursday 21 September, Christine Liebrecht was present at the Conversational Conference, a conference for (mainly) professionals in the field…