Research on personalized conversational agents in customer service

Smooth Operators

Research on personalized conversational agents in customer service.

Project Information​

Research on conversational agents with a human touch to improve customers’ and employees’ collaboration and experience with AI.

Team Members

We bring together scientists, developers of conversational AI, a institute for designing conversational interfaces, and various organizations.


Besides developing, evaluating and examining the effects of personalized conversational agents, we also invest in human capital.

Fresh from the press

Check the latest updates on the Smooth Operator project. More news »

PhD students wanted!

The Department of Communication and Cognition at Tilburg University and the Utrecht Institute of Linguistics OTS are looking for two …

Stay informed

Do you want to stay informed of the newest developments in the field of personalized conversational AI? Subscribe here for our news updates.