Research on personalized conversational agents in customer service

Smooth Operators

Research on personalized conversational agents in customer service.

Research on conversational agents with a human touch to improve customers’ and employees’ collaboration and experience with AI.

We bring together scientists, developers of conversational AI, an institute for designing conversational interfaces, and various organizations.

Besides developing, evaluating and examining the effects of personalized conversational agents, we also invest in human capital.

Check the latest updates on the Smooth Operator project. More news »

Mens versus machine: hoe reageren klanten op double deviations in klantenservicecommunicatie? – Charlotte van Hooijdonk Als je contact opneemt met…

On Tuesday 22 and Wednesday 23 of November Smooth Operators was present at Conversations 2022. Charlotte van Hooijdonk, Gabriëlla Martijn…

On Thursday 21 September, Christine Liebrecht was present at the Conversational Conference, a conference for (mainly) professionals in the field…

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