Research on personalized conversational agents in customer service

Smooth Operators

Research on personalized conversational agents in customer service.

Project Information​

Research on conversational agents with a human touch to improve customers’ and employees’ collaboration and experience with AI.

Team Members

We bring together scientists, developers of conversational AI, a institute for designing conversational interfaces, and various organizations.

Output

Besides developing, evaluating and examining the effects of personalized conversational agents, we also invest in human capital.

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