Research on personalized conversational agents in customer service

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Smooth Operators

Research on personalized conversational agents in customer service.

Project Information​

Research on conversational agents with a human touch to improve customers’ and employees’ collaboration and experience with AI.

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Team Members

We bring together scientists, developers of conversational AI, a institute for designing conversational interfaces, and various organizations.

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Output

Besides developing, evaluating and examining the effects of personalized conversational agents, we also invest in human capital.

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Partners

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Fresh from the press

Check the latest updates on the Smooth Operator project. More news »

PhD students wanted!

The Department of Communication and Cognition at Tilburg University and the Utrecht Institute of Linguistics OTS are looking for two …

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